Why does Work Connections request a Health Care Provider Report or medical records?
Developing a relationship with the treatment team and obtaining complete medical information is critical to coordinating an effective plan to help your patient.
The employee is responsible for providing sufficient medical documentation to support absence due to disability. Work Connections provides assistance by identifying what medical documentation is needed. As a courtesy, with authorization from the employee, Work Connections will request it from you on your employee’s behalf. Failure to provide the necessary medical documentation to justify an absence could have a negative impact on your patient’s ability to obtain benefits.
What if I do not agree with the plan or actions of Work Connections?
Our primary objective is to provide assistance and support to your patient and facilitate a safe return to work. If there is a disagreement, discuss your concerns with your patient, his or her case manager, nurse case manager, or the Work Connections supervisor. We will work with you to understand your concerns and find a solution.
Return to Work
What happens when my patient is ready to return to work?
Work Connections’ objective is to facilitate a safe and lasting return to work. Our staff will work with you, your patient, and his or her supervisor to:
- Help evaluate essential functions of the job and anticipate needs for accommodations, if required
- Discuss and develop a return-to-work plan
- Maintain regular contact with the employee and supervisor to coordinate the return-to-work plan
- Follow up on medical progress and assist with any problems or concerns after your patient has returned to work