What are the mandated Quarantine and Isolation Periods?

Positive Test

If you test positive for COVID, you must be isolated and remain off work:

  • at least 10 days from symptom onset, or test date if asymptomatic.
  • at least 24 hours with no fever without fever-reducing medication and symptoms have improved.

If you have been exposed to COVID through close contact and have been fully vaccinated, there is no need to quarantine unless you are symptomatic.

If you have been exposed to COVID through close contact and have not been fully vaccinated, you must quarantine:

  • for 10 days (so long as asymptomatic).
  • self-monitor for fever by checking temperature at least twice a day.

When should cases be reported to Work Connections?

If you tested positive for COVID or were ordered to quarantine due to an exposure, we hope you are feeling well and are recovering without complications.

Home, community, or unknown related exposures: if your duration of absence is limited to the mandated quarantine or isolation period (up to 10 days) and your exposure was not work related, there is no need to report your absence to Work Connections. Please work with your supervisor, with guidance from HR, regarding your absence from work. If your absence exceeds the mandated quarantine/isolation period, please submit a claim to Work Connections so your continued absence, related to their extended illness, can be managed accordingly.

Work-related exposures: if your absence is related to a work-related exposure, please complete the following questionnaire which is available here.

To expedite the review of your claim and assess how we can assist you, we kindly request your response to this questionnaire within three business days.

How do I submit a request to Work Connections for an accommodation from on-site work?

File a request for service online

  • For the Type of Incident you are reporting: Enter: “Employee Injury or Illness”
  • At the time you file a claim, along with the specific physical restrictions requested, medical documentation from your health care provider must be attached.
    • To facilitate the process for review and ensure that all necessary medical information is provided, we strongly encourage you to provide copies of your medical records for the past 6-12 months. In most cases, this information can be obtained quickly by accessing your provider’s healthcare portal.
    • Alternatively, you may provide a report from your physician that includes, at a minimum, the following information: diagnosis, treatment rendered, objective findings, ongoing treatment plan, the specific physical restrictions recommended and an explanation as to the medical necessity for restrictions.

If insufficient information is provided with your request, Work Connections will be unable to make a determination as to the medical necessity of the restrictions requested.

  • For the Description of Incident: Enter: “Remote Work Accommodation”
  • Optional: Download and print the Authorization to Release Medical Information
  • Once you file a claim, you’ll receive an Event Number to help track your case.
  • Work Connections will contact you and your department/unit with restricted work recommendations.

What happens after WC reviews the medical documentation to determine whether it supports the underlying condition (i.e., illness, injury)?

Work Connections will inform your department if there is a medical necessity for specific restrictions. If WC validates the medical necessity of recommended restrictions, your department will be in touch with you to discuss what type of appropriate accommodations or other measures could be considered.

Please note that WC does not make the determination or decision about the appropriateness of accommodations or other measures.