Why does Work Connections request a Health Care Provider Report or medical records?

The employee is responsible for providing sufficient medical documentation to support absence due to disability. Work Connections provides assistance by identifying what medical documentation is needed. As a courtesy, with authorization from the employee, Work Connections will request it from you on your employee’s behalf. Failure to provide the necessary medical documentation to justify an absence could have a negative impact on your patient’s ability to obtain benefits.

In addition, developing a relationship with the treatment team and obtaining complete medical information is critical to coordinating an effective plan to help your patient.